Terms and Conditions
Last Updated: June 2026
These Terms and Conditions govern the use of the Field View Firewood website and the purchase of products from Field View Co trading as Field View Firewood ("we", "us", "our").
By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. Business Information
Field View Co t/a Field View Firewood
Field View House
Field Way
Helmdon
Brackley
NN13 5QN
Telephone: 01295 233 093
Email: info@fieldviewfirewood.co.uk
Website: www.fieldviewfirewood.co.uk
VAT Number: 506275989
2. Website Use
You agree to use this website only for lawful purposes.
You must not use this website in any way that causes damage to the website, disrupts other users, or interferes with its operation.
We reserve the right to suspend, restrict, or terminate access to the website at our discretion.
3. Product Information
We make every effort to ensure product descriptions, specifications, images, pricing, and availability are accurate.
Firewood is a natural product and variations may occur in:
Log length
Diameter
Shape
Weight
Bark content
Moisture content within advertised tolerances
Species composition
Appearance
Product images are for illustrative purposes only.
Such natural variations shall not constitute a defect.
4. Hardwood Species
Our hardwood products are supplied as mixed hardwood unless otherwise stated.
Typical species may include but are not limited to:
Ash, Beech, Sycamore, Oak
Species composition may vary depending on seasonal availability and stock levels.
Species variation shall not constitute grounds for cancellation or refund.
Where seasoned logs have been ordered and stock is unavailable, we reserve the right to upgrade the customer to kiln-dried logs at no additional charge.
5. Moisture Content
Where kiln-dried firewood is advertised as having a moisture content of 20% or below, this applies at the point of processing, storage, or dispatch.
Customers acknowledge that moisture content may change following delivery due to weather exposure, storage conditions, ventilation, and handling.
Customers are responsible for storing products correctly after delivery.
Any moisture-related claim must be supported by appropriate evidence and may require further investigation.
6. Orders
All orders are subject to acceptance and availability.
An automated order confirmation does not constitute acceptance of an order.
A contract is formed only when:
Goods are dispatched; or
Delivery arrangements have been confirmed by us.
We reserve the right to refuse, cancel, or limit orders where we suspect fraud, pricing errors, stock inaccuracies, payment issues, or misuse of our services.
7. Pricing and Payment
All prices are displayed in Pounds Sterling (£).
VAT will be charged at the applicable rate.
Payment must be received in full before dispatch unless alternative arrangements have been agreed.
We reserve the right to amend pricing without notice.
8. Delivery Areas
We primarily deliver throughout South Northamptonshire and North Oxfordshire including:
Helmdon, Brackley, Greatworth, Syresham, Sulgrave, Evenley, Farthinghoe, Whitfield, Charlton, Turweston, Westbury, Mixbury, Croughton, Biddlesden, Wappenham, Silverstone, Towcester, Moreton Pinkney, Canons Ashby, Weston, Eydon, Plumpton, Maidford, Litchborough, Buckingham, Banbury and surrounding villages.
Deliveries outside these areas may be available upon request.
9. Delivery Times
Delivery dates and times are estimates only.
We do not guarantee delivery on any specific date or time.
Same-day delivery may occasionally be available but is not guaranteed.
We shall not be liable for delays caused by:
Weather conditions
Traffic
Vehicle breakdowns
Staff illness
Supplier delays
Stock shortages
Force majeure events
Circumstances beyond our reasonable control
10. Delivery Location
We aim to place deliveries in the customer's preferred location where reasonably possible.
However, delivery remains subject to:
Vehicle access
Ground conditions
Safety considerations
Weather conditions
Driver discretion
Where access is restricted or unsafe, goods may be delivered to the nearest safe and accessible location.
The driver's decision regarding safe delivery placement shall be final.
11. Access Requirements
Customers are responsible for ensuring safe and suitable access for delivery vehicles.
This includes access via:
Driveways
Gravel drives
Private roads
Farm tracks
Fields
Slopes
Gates
Rear gardens
We shall not be liable for delays or failed deliveries caused by inadequate access.
12. Safe Place Deliveries
Where a customer authorises delivery in their absence or requests delivery to a safe place:
Delivery shall be deemed complete once the goods have been left at the agreed location.
Risk passes to the customer immediately upon delivery.
Delivery photographs, driver notes, GPS records, or similar evidence may be used as proof of delivery.
We shall not be responsible for theft, weather damage, deterioration, vandalism, animal interference, or any other event occurring after delivery.
13. Failed Deliveries
Where delivery cannot be completed due to:
Customer absence
Restricted access
Incorrect information
Unsafe conditions
Refusal of delivery
we reserve the right to charge a redelivery fee.
Redelivery charges may be up to £35 or the prevailing delivery charge applicable at the time.
14. Quantities and Measurements
Products sold by volume, bag size, tipped load, net, handy bag, barrow bag, cubic metre, or similar measurements are supplied on an approximate basis.
Due to the natural characteristics of timber and the way logs settle during transport, exact volumes and quantities cannot be guaranteed.
Natural variation shall not constitute a shortage or defect.
15. Bark, Cracks and Splitting
Natural cracking, splitting, checking, loose bark, and bark loss are common characteristics of seasoned and kiln-dried firewood.
These characteristics do not affect the intended use of the product and shall not be considered defects.
16. Insects and Wildlife
As a natural outdoor product, firewood may occasionally contain insects, larvae, spiders, wood-boring organisms, or other naturally occurring wildlife.
This shall not constitute a defect and shall not qualify for refund or replacement.
17. Consumer Cancellation Rights
Where applicable under consumer protection legislation, consumers may have the right to cancel certain orders placed online.
Cancellation rights may not apply in all circumstances and may be affected once goods have been dispatched, delivered, used, mixed with other goods, or altered.
Customers wishing to cancel an order should contact us immediately at:
Nothing in these Terms affects your statutory rights.
18. Returns and Refunds
Customers must inspect goods upon delivery.
Any issues relating to shortages, damage, incorrect products, moisture concerns, or quality concerns must be reported within 24 hours of delivery.
Claims must include photographs where requested.
Goods subject to a claim must remain unused and available for inspection.
Refunds, replacements, or credits will be considered on a case-by-case basis.
Weather conditions after delivery, improper storage, natural timber variation, species variation, bark loss, splitting, and insect presence shall not normally qualify for refund or replacement.
19. Complaints Procedure
Customers must first submit complaints directly to us. We may be contacted via telephone, email or an online website contact form submission.
We aim to investigate and respond within 28 days.
Both parties agree to attempt to resolve disputes reasonably before commencing legal proceedings.
20. Website Content Disclaimer
Information published on our website, blog, social media accounts, guides, articles, and marketing materials is provided for general information and entertainment purposes only.
Any opinions expressed are solely those of Field View Firewood.
Nothing published by us constitutes professional, technical, legal, financial, safety, or other professional advice.
Users rely upon such information entirely at their own risk.
21. Intellectual Property
All website content including:
Text
Logos
Graphics
Product descriptions
Photographs
Blog articles
Branding
belongs to Field View Firewood unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without our prior written consent.
22. Reviews and User Content
Customers may submit reviews, photographs, comments, and testimonials.
By doing so, customers grant us a perpetual, royalty-free licence to use, reproduce, publish, modify, and display such content for business and marketing purposes.
We reserve the right to remove content at our discretion.
23. Trade Accounts
Separate terms may apply to approved trade account holders.
Trade terms are available upon request and shall take precedence where applicable.
Trade credit facilities may be offered subject to approval.
24. Limitation of Liability
Nothing in these Terms excludes liability that cannot legally be excluded.
To the fullest extent permitted by law, we shall not be liable for indirect, consequential, incidental, or special losses arising from:
Use of the website
Product use
Delivery delays
Reliance on website content
Our total liability shall not exceed the amount paid for the relevant order.
25. Force Majeure
We shall not be liable for any failure or delay resulting from events beyond our reasonable control including:
Severe weather
Flooding
Fire
Pandemic
Labour disputes
Vehicle failure
Government action
Utility interruption
26. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
27. Contact Information
Field View Firewood
Field View House
Field Way
Helmdon
Brackley
NN13 5QN
Email: info@fieldviewfirewood.co.uk
Telephone: 01295 233 093